Doing Business With Us / Frequently Asked Questions
Thank you for visiting the Maintenance
website. We hope you've found things of value that will benefit
you on the job. Most of the sections on this site are free - the
Reference Library with its hundreds of valuable technical articles; the
as free visitor services. We hope you'll take advantage of them.
For more information on doing business
with us or any areas of the site click on the link below to visit the
Frequently Asked Questions (FAQ) related to that area.
Corporate/Government Purchasing Services
Advertising on the Maintenance Resources Site
and When Can I Place an Order?
What Payment Options
How Do I Establish an
Account With You?
I'm not in the United States, Can
I Order from Your Site?
How Will My Order be Shipped?
Long Will it Take to Receive My Order?
Expedited Shipping Available?
the On-line Price Including Shipping and Handling?
Any Other Costs?
How and When
Can I Place an Order? - Order any of the following 4 ways.
1. You can order products on-line with your credit card 24
hours per day, 7 days per week via a secure on-line server. Just
add the products you want to your shopping cart and check out when you're
2. You can print out a copy of your order and fax it anytime
to us at 812.877.7116.
3. If you'd prefer to talk to a real live person you have
the option to call us on our toll-free order line at 888-777-0753 during
regular business hours. Our regular business hours are typically 8:00
A.M. - 5:00 P.M. Eastern Standard Time.
4. You can print out an order form and mail it to:
Info Product Sites Inc.
1983 N Hunt Street
Terre Haute, IN 47805
If you have non-order questions please call our corporate office
at 812.877.7119. Office hours are typically 8:00 A.M. to 5:00 P.M.
Eastern Standard Time. If we're not here to take your call please
leave a brief message with the receptionist or on the answering machine
and we'll get back to you promptly.
Options Are Available? - You may pay for any products you order by
credit card - Visa, Mastercard, Discover/Novus, American Express, and PayPal
are accepted; by company check, money order, or cashier's check in U.S.
Dollars; or by electronic wire transfer.
There is an additional $20 charge on payments via wire transfers
due to bank transfer fees. We also accept company purchase orders
from U.S. and Canadian companies that have established an account with
How Do I Establish
an Account? - If you're a U.S. or Canadian company that would like
to place orders with a purchase order please fax or mail us your company's
standard trade reference information. Our fax number is 812.877.7116
and mailing address is Maintenance Resources, Inc., 1983 N Hunt Street,
Terre Haute, IN 47805.
I'm not in the United
States, Can I Order from Your Site? - Yes, you can order products
from anywhere in the world on the Maintenance
International orders must be prepaid via credit card, bank check
in U.S. Dollars, or via wire transfer.
Note: For certain countries we are unable to accept payment via
credit card. If you are located in one of these countries you will
be notified via email when you place an order what payment options are available
How Will My Order
Be Shipped? - If you live in the United States your order will be shipped
by UPS. Ground, 2nd day, and next day service are available. UPS 2nd Day
Air and Next Day may incur additional
shipping costs. You will be notified by
email for approval of the shipping costs
before we will proceed with your order. You make your choice when you place your order.
International orders are shipped via UPS International Service.
UPS service typically takes 3-5 business days from the date of shipment
to arrive in your country.
Long Does it Take to Receive My Order? - If an item is in stock your
order will generally ship no later than the next business day. We
typically stock most NEC products and selected other books and CD-ROMs.
Because we offer over one thousand different products we are not able
to stock everything available on our site. Non-stock items typically
take from 7-10 days to arrive at your location.
Is Expedited Shipping Available?
- Yes for the continental United States. Naturally this costs a bit
more. You select on your on-line order form
what type of delivery you want.
Does the On-line Price
Include Shipping and Handling? - If you're located in the continental
United States, then the total you see on the order form will be accurate
and include the charges for the shipping and handling method you selected.
Regular UPS Ground, Next Day, or 2nd Day service is available.
For our customers in Alaska or Hawaii and for our international
customers shipping and handling charges will be calculated based on the weight
and destination of the shipment. You will be notified by email for
approval of the shipping costs before we will proceed with your order.
The shipping costs you see on your
order form are not correct - these are continental U.S. rates only.
Are There Any Other Costs?
- If you're an Indiana resident a 7% tax (effective 4/1/2008) will be
added to your order unless your company supplies a tax exempt certificate.
We do not charges sales tax on out-of-state orders, with the exception
that California residents may be subject to a 7% tax on orders for certain NFPA products.
International customers may have a duty/tariff charged by their
country's customs office based on the total value of the items being imported.
These fees are your responsibility and are not included in the cost of
the item or shipping charges by Maintenance Resources, Inc.
May I Reprint or Reference Articles in
Cost Anything to Use the Library?
I Submit an Article for Inclusion in Your Library?
May I Reprint or Reference Articles
in the Library? - Generally yes, but you need to e-mail and ask for
permission. Article copyrights are typically retained by the original
author/publisher. If you are interested in republishing an article
you must request permission via e-mail at firstname.lastname@example.org.
We will request permission on your behalf with the original author/publisher.
If permission is granted we will notify you, along with the appropriate
wording for the credit to the author and our Maintenance
Does It Cost Anything to Use
the Library? - No. Just like your local public library you may
"check out" articles for personal use free.
Can I Submit an Article
for Inclusion in Your Library? - Sure. The library is continually
growing. If you've written an article you feel would be beneficial
to other PEM professionals and would like to share it, send it to us via
e-mail and we'll be happy to include it, with appropriate credits to yourself
and a link to your website, if applicable.
How Do I Get Listed on Your Links Page? - There are two
scenarios under which a company or organization can be added to our PEM
Links section. The first is on a reciprocal links basis. If
you'll add a link to Maintenance
Resources from your site we'll
be glad to add a return link. The second way to get added to the
links is to provide technical content that we can utilize in our Reference
Library or "Maintenance Resources On-line Magazine." As a thank
you for sharing your expertise with our readers we will place a link for
you. E-mail us a .gif or .jpg image to go along with your listing.
Corporate/Government Purchasing Services
searching all over the place for a few
items and having to set up new vendor
relationships with a large quantity of
purchase books, training videos, training
CD-ROMs or other educational materials
than the Maintenance
company, Maintenance Resources, can help you
locate these books and materials from a
wide variety of sources, including
products not currently available on our
If you'd like
to take advantage of the convenience of
placing orders through a single supplier
rather than searching around for the
products you need from a variety of
sources, then call Maintenance Resources
toll-free at 888-777-0753 and ask for
need just a few items or hundreds you can
call us and we'll be happy to help you
ONLINE PRIVACY PRINCIPLES
You don't want your personal information
to fall into the wrong hands. Neither does Maintenance
When you visit the Maintenance
or any other Maintenance Resources, Inc. site, we may collect and store information
about your visit on an anonymous, aggregate basis. This information may
include the time and length of your visit, the pages you look at on our
sites, and the site you visited just before coming to ours. We may also
record the name of your Internet service provider. We use this information
only to measure site activity and to develop ideas for improving our sites.
There are also several opportunities on our web
sites for you to provide us with information about you and your interests,
such as your name, mailing address and e-mail address. If you choose to
share any personal information with us, we may store it and use it for
marketing research and other marketing purposes, which may
include sharing it with other companies in the Maintenance Resources family
and our business partners. We will never sell your information to any
You should be aware that when you voluntarily disclose
personal information in public areas of our web sites, such as chat rooms
or bulletin boards, this information may be seen and used by others. We
urge you to exercise good judgment when sharing personal information
in these forums.
Some of our web sites may make use of "cookie"
technology to measure site activity and to customize information to your
personal tastes. A cookie is an element of data that a Web site can send
to your browser, which may then store the cookie on your hard drive. So,
when you come back to visit us again, we can tailor information to suit
your individual preferences. The goal is to save you time and provide
you with a more meaningful visit.
You take online privacy seriously, and so does
Maintenance Resources. It's our way of sustaining your trust in Info
Product Sites and our products and services.
Do You Accept Advertising on the Maintenance
- Yes, a very limited amount of advertising is accepted on our site. For more information
on this please contact us at 1-812-877-7119 or email
Us if you have any questions.
Hours: Monday - Friday 8:00am - 5:00pm EST
Address: 1983 North Hunt Street
Terre Haute, Indiana 47805 - USA