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Doing Business With Us / Frequently Asked Questions

     Thank you for visiting the Maintenance Resources website.  We hope you've found things of value that will benefit you on the job.  Most of the sections on this site are free - the Reference Library with its hundreds of valuable technical articles; the PEM Links are presented as free visitor services.  We hope you'll take advantage of them.

     For more information on doing business with us or any areas of the site click on the link below to visit the Frequently Asked Questions (FAQ) related to that area.

Products Showcase
Reference Library
PEM Links
Corporate/Government Purchasing Services
Privacy Statement
Advertising on the Maintenance Resources Site
Contacting Us

Products Showcase

How and When Can I Place an Order?
What Payment Options Are Available?
How Do I Establish an Account With You?
I'm not in the United States, Can I Order from Your Site?
How Will My Order be Shipped?
How Long Will it Take to Receive My Order?
Is Expedited Shipping Available?
Does the On-line Price Including Shipping and Handling?
Are There Any Other Costs?

How and When Can I Place an Order? - Order any of the following 4 ways.

1.  You can order products on-line with your credit card 24 hours per day, 7 days per week via a secure on-line server.  Just add the products you want to your shopping cart and check out when you're ready.

2.  You can print out a copy of your order and fax it anytime to us at 812.877.7116.  

3.  If you'd prefer to talk to a real live person you have the option to call us on our toll-free order line at 888-777-0753 during regular business hours. Our regular business hours are typically  8:00 A.M. - 5:00 P.M. Eastern Standard Time.

4.  You can print out an order form and mail it to:

      Info Product Sites Inc.
      1983 N Hunt Street
      Terre Haute, IN  47805

If you have non-order questions please call our corporate office at 812.877.7119.  Office hours are typically 8:00 A.M. to 5:00 P.M. Eastern Standard Time.  If we're not here to take your call please leave a brief message with the receptionist or on the answering machine and we'll get back to you promptly. 

What Payment Options Are Available? - You may pay for any products you order by credit card - Visa, Mastercard, Discover/Novus, American Express, and PayPal are accepted; by company check, money order, or cashier's check in U.S. Dollars; or by electronic wire transfer.

There is an additional $20 charge on payments via wire transfers due to bank transfer fees.  We also accept company purchase orders from U.S. and Canadian companies that have established an account with us.

How Do I Establish an Account? - If you're a U.S. or Canadian company that would like to place orders with a purchase order please fax or mail us your company's standard trade reference information.  Our fax number is 812.877.7116 and mailing address is Maintenance Resources, Inc., 1983 N Hunt Street, Terre Haute, IN  47805.

I'm not in the United States, Can I Order from Your Site? - Yes, you can order products from anywhere in the world on the Maintenance Resources site.  International orders must be prepaid via credit card, bank check in U.S. Dollars, or via wire transfer.  

Note: For certain countries we are unable to accept payment via credit card.  If you are located in one of these countries you will be notified via email when you place an order what payment options are available to you.

How Will My Order Be Shipped? - If you live in the United States your order will be shipped by UPS.  Ground, 2nd day, and next day service are available. UPS 2nd Day Air and Next Day may incur additional shipping costs. You will be notified by email for approval of the shipping costs before we will proceed with your order. You make your choice when you place your order.  

International orders are shipped via UPS International Service.  UPS service typically takes 3-5 business days from the date of shipment to arrive in your country.  

How Long Does it Take to Receive My Order? - If an item is in stock your order will generally ship no later than the next business day.  We typically stock most NEC products and selected other books and CD-ROMs.  Because we offer over one thousand different products we are not able to stock everything available on our site.  Non-stock items typically take from 7-10 days to arrive at your location.

Is Expedited Shipping Available? - Yes for the continental United States.  Naturally this costs a bit more.  You select on your on-line order form what type of delivery you want.

Does the On-line Price Include Shipping and Handling? - If you're located in the continental United States, then the total you see on the order form will be accurate and include the charges for the shipping and handling method you selected.  Regular UPS Ground, Next Day, or 2nd Day service is available.   

For our customers in Alaska or Hawaii and for our international customers shipping and handling charges will be calculated based on the weight and destination of the shipment.  You will be notified by email for approval of the shipping costs before we will proceed with your order.  The shipping costs you see on your order form are not correct - these are continental U.S. rates only.

Are There Any Other Costs? - If you're an Indiana resident a 7% tax (effective 4/1/2008) will be added to your order unless your company supplies a tax exempt certificate.  We do not charges sales tax on out-of-state orders, with the exception that California residents may be subject to a 7% tax on orders for certain NFPA products.  

International customers may have a duty/tariff charged by their country's customs office based on the total value of the items being imported.  These fees are your responsibility and are not included in the cost of the item or shipping charges by Maintenance Resources, Inc.

Reference Library

May I Reprint or Reference Articles in the Library?
Does It Cost Anything to Use the Library?
Can I Submit an Article for Inclusion in Your Library?

May I Reprint or Reference Articles in the Library? - Generally yes, but you need to e-mail and ask for permission.  Article copyrights are typically retained by the original author/publisher.  If you are interested in republishing an article you must request permission via e-mail at info@maintenanceresources.com.  We will request permission on your behalf with the original author/publisher.  If permission is granted we will notify you, along with the appropriate wording for the credit to the author and our Maintenance Resources website.

Does It Cost Anything to Use the Library? - No.  Just like your local public library you may "check out" articles for personal use free.

Can I Submit an Article for Inclusion in Your Library? - Sure.  The library is continually growing.  If you've written an article you feel would be beneficial to other PEM professionals and would like to share it, send it to us via e-mail and we'll be happy to include it, with appropriate credits to yourself and a link to your website, if applicable. 

PEM Links

How Do I Get Listed on Your Links Page? - There are two scenarios under which a company or organization can be added to our PEM Links section.  The first is on a reciprocal links basis.  If you'll add a link to Maintenance Resources from your site we'll be glad to add a return link.  The second way to get added to the links is to provide technical content that we can utilize in our Reference Library or "Maintenance Resources On-line Magazine."  As a thank you for sharing your expertise with our readers we will place a link for you.  E-mail us a .gif or .jpg image to go along with your listing.

Corporate/Government Purchasing Services

Tired of searching all over the place for a few items and having to set up new vendor relationships with a large quantity of suppliers?
 
If you purchase books, training videos, training CD-ROMs or other educational materials than the Maintenance Resources parent company, Maintenance Resources, can help you locate these books and materials from a wide variety of sources, including products not currently available on our websites.
 
If you'd like to take advantage of the convenience of placing orders through a single supplier rather than searching around for the products you need from a variety of sources, then call Maintenance Resources toll-free at 888-777-0753 and ask for customer service.
 
Whether you need just a few items or hundreds you can call us and we'll be happy to help you out.

 

Privacy Statement

Maintenance Resources ONLINE PRIVACY PRINCIPLES

   You don't want your personal information to fall into the wrong hands. Neither does Maintenance Resources.

   When you visit the Maintenance Resources site or any other Maintenance Resources, Inc. site, we may collect and store information about your visit on an anonymous, aggregate basis. This information may include the time and length of your visit, the pages you look at on our sites, and the site you visited just before coming to ours. We may also record the name of your Internet service provider. We use this information only to measure site activity and to develop ideas for improving our sites.

   There are also several opportunities on our web sites for you to provide us with information about you and your interests, such as your name, mailing address and e-mail address. If you choose to share any personal information with us, we may store it and use it for marketing research and other marketing purposes, which   may include sharing it with other companies in the Maintenance Resources family and our business partners. We will never sell your information to any other company.

   You should be aware that when you voluntarily disclose personal information in public areas of our web sites, such as chat rooms or bulletin boards, this information may be seen and used by others. We urge you to exercise good judgment when sharing personal information in these forums.

   Some of our web sites may make use of "cookie" technology to measure site activity and to customize information to your personal tastes. A cookie is an element of data that a Web site can send to your browser, which may then store the cookie on your hard drive. So, when you come back to visit us again, we can tailor information to suit your individual preferences. The goal is to save you time and provide you with a more meaningful visit.

   You take online privacy seriously, and so does Maintenance Resources.  It's our way of sustaining your trust in Info Product Sites and our products and services.

Advertising

Do You Accept Advertising on the Maintenance Resources Website? - Yes, a very limited amount of advertising is accepted on our site.  For more information on this please contact us at 1-812-877-7119 or email mr@maintenanceresources.com.

Contacting Us

Contact Us if you have any questions.  Hours: Monday - Friday 8:00am - 5:00pm EST

Phone: 812.877.7119
Fax: 812.877.7116
E-Mail: info@maintenanceresources.com
Address: 1983 North Hunt Street
Terre Haute, Indiana  47805 - USA

    
                   

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© Copyright Maintenance Resources, Inc.
Phone: 812.877.7119  -  Fax: 812.877.7116  -  E-Mail: info@maintenanceresources.com
Address: 1983 N Hunt Street  -  Terre Haute, IN 47805